Teleperformance

Compensation

Full Description

Job Title: Remote Customer Service Representative Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help the world’s top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a culture of excellence and continuous growth. Role Overview: As a Remote Customer Service Representative, you will be the frontline ambassador for our clients, providing exceptional support and ensuring customer satisfaction. This role is vital in maintaining strong customer relationships and enhancing the overall customer experience through effective communication and problem-solving. What You'll Do: - You will handle inbound and outbound customer inquiries with professionalism and empathy. - You will resolve customer issues promptly, ensuring a positive experience. - You will document customer interactions accurately in the system. - You will collaborate with team members and other departments to address customer needs. - You will maintain up-to-date knowledge of products, services, and policies. - You will meet or exceed performance metrics and quality standards. - You will participate in ongoing training and development programs. - You will contribute to a positive team environment and company culture. What You Bring: - Minimum of 2 years of experience in customer service or related roles. - Excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Proficiency with CRM software and basic computer applications. - Ability to work independently in a remote setting with self-motivation. - Flexibility to work various shifts, including evenings and weekends. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities or proficiency in a second language. - Familiarity with digital business services or technology sectors. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work schedules to support work-life balance. - We offer opportunities for career advancement and professional development. - We offer a supportive and inclusive company culture. Ready to Apply? Submit your resume and cover letter through our online application portal at www.teleperformance.com/careers. Join us and be part of a global team dedicated to making a difference in customer service excellence.