Teleperformance

Compensation

Full Description

Job Title: Remote Customer Service Representative Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced digital technologies. Role Overview: As a Remote Customer Service Representative, you will be the frontline ambassador for Teleperformance’s clients, providing exceptional support and ensuring customer satisfaction. This role is designed for individuals who thrive in a dynamic, remote work environment and are passionate about delivering outstanding service. What You'll Do: - You will handle inbound and outbound customer communications with professionalism and empathy. - You will resolve customer inquiries and issues promptly, ensuring a positive experience. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and supervisors to improve service quality. - You will stay updated on product knowledge and company policies to provide accurate information. - You will manage multiple customer interactions efficiently while maintaining high service standards. - You will contribute to achieving team performance goals and customer satisfaction metrics. What You Bring: - You bring at least 1-2 years of experience in customer service or a related field. - You have excellent communication skills, both verbal and written. - You are proficient with CRM software and basic computer applications. - You demonstrate strong problem-solving abilities and patience. - You have the ability to work independently in a remote setting with minimal supervision. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities or fluency in a second language. - Familiarity with digital business services or technology sectors. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer a flexible remote work environment that supports work-life balance. - We offer comprehensive training and ongoing professional development. - We offer competitive compensation and performance-based incentives. - We offer a supportive and inclusive company culture. - We offer opportunities for career growth within a global organization. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for the Remote Customer Service Representative role at Teleperformance. We look forward to hearing from you!