Teleperformance

Compensation

Full Description

Job Title: Remote - Automotive Sales & Service Representative Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help the world’s top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a dynamic and inclusive environment focused on growth and excellence. Role Overview: As a Remote Automotive Sales & Service Representative, you will play a crucial role in connecting customers with automotive products and services, ensuring a seamless and satisfying experience. This role is designed for individuals who are customer-focused, tech-savvy, and eager to contribute to a leading global company from the comfort of their home. What You'll Do: - You will engage with customers via phone, email, and chat to provide expert advice on automotive products and services. - You will identify customer needs and recommend appropriate solutions to enhance their automotive experience. - You will process sales transactions accurately and efficiently while maintaining high customer satisfaction. - You will troubleshoot and resolve service-related inquiries, ensuring timely and effective solutions. - You will maintain detailed records of customer interactions and transactions in the CRM system. - You will collaborate with team members and management to meet and exceed sales targets. - You will stay updated on the latest automotive industry trends and product knowledge. - You will contribute to continuous improvement initiatives to enhance customer service quality. What You Bring: - Minimum of 2 years experience in automotive sales or customer service roles. - Strong communication skills with the ability to build rapport and trust remotely. - Proficiency in CRM software and Microsoft Office Suite. - Ability to work independently in a remote environment with excellent time management. - Problem-solving skills and a customer-centric mindset. Bonus Points If You Have: - Experience working in a remote or virtual call center environment. - Knowledge of automotive parts, services, and industry standards. - Multilingual abilities, especially in Spanish or French. - Previous experience with digital sales platforms and e-commerce. What We Offer: - We offer a fully remote work setup with flexible scheduling to support work-life balance. - We offer comprehensive health, dental, and vision insurance plans. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive company culture that values diversity. - We offer competitive compensation with performance-based incentives. Ready to Apply? Submit your resume and a cover letter detailing your relevant experience and why you’re a great fit for this role through our online application portal at Teleperformance careers page.