Quality Analyst - Mandarin
Compensation
$Not specified
Responsibilities
The Quality Analyst will conduct root cause and data analysis, perform QA evaluations, and provide progress reports. They will also act as an escalation point for process questions and participate in continuous improvement projects.
Requirements
Candidates must have a bachelor's degree and at least one year of QA experience in a call center. Proficiency in English and Cantonese is required, and the ability to start immediately is preferred.
Full Description
Qualifications Main Requirements: Bachelor’s degree or equivalent diploma in any discipline Candidate must be able to work on rotational shift (3 shift / 5 working days) Minimum 1 years’ experience as QA in call center Must be proficiency in English & Cantonese in terms of written, reading and speaking Able to start work immediately is preferred. Responsibilities Key Responsibilities: Conduct root cause and other data analysis Conduct QA evaluations per client requirements and provides QA progress reports to team lead Act as escalation point of contact for process questions, issues and resolution Act as Subject Matter Expert (SME) for QA evaluations Participate as project team member in problem prevention and continuous improvement projects
This job posting was last updated on 8/30/2025
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