Teleperformance

Compensation

Full Description

Job Description: • Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns • Calmly attempt to resolve and de-escalate any issues • Escalate interactions when necessary and appropriate • Respond to requests for assistance and/or possible processing payments • Track all call related information for auditing and reporting purposes • Provide feedback on call issues • Upsell if required Requirements: • High School Diploma or equivalent (CNA/CMA) • College degree (RN) • Minimum of 6 months of healthcare/customer service experience • Must be 18 years of age or older • Ability to type at least 25 words per minute • Comfortable with desktop computer systems and have general knowledge of Windows-based systems • Must hold an Active License for the RN role • Must have proof of school/experience for CNA/CMA role, Active license is preferred • Must be comfortable working in a call center environment as this is not patient facing Benefits: • Paid Training • Competitive Wages • Full Benefits (Medical, Dental, Vision, 401k and more) • Paid Time Off • Employee wellness and engagement programs