Teleperformance

Compensation

Full Description

Job Title: Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most recognized brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced technology and exceptional customer service. Role Overview: As a Healthcare Customer Service Representative, you will play a vital role in supporting healthcare clients by providing exceptional service and resolving inquiries efficiently. This remote position requires strong communication skills and a commitment to delivering compassionate, accurate assistance to patients and healthcare providers. What You'll Do: - You will handle inbound calls and respond to customer inquiries related to healthcare services and insurance. - You will provide accurate information regarding patient benefits, claims, and coverage. - You will document and update customer records with detailed and precise information. - You will resolve customer issues by identifying problems and offering appropriate solutions. - You will collaborate with healthcare providers and insurance companies to facilitate smooth communication. - You will maintain compliance with healthcare regulations and company policies. - You will participate in ongoing training to stay current with healthcare industry standards and product knowledge. - You will contribute to team goals by meeting performance metrics and quality standards. What You Bring: - Minimum of 2 years experience in customer service, preferably in healthcare or insurance sectors. - Strong verbal and written communication skills with a professional and empathetic approach. - Proficiency in using CRM software and Microsoft Office applications. - Ability to work independently in a remote environment while managing time effectively. - Knowledge of healthcare terminology, insurance processes, and HIPAA regulations. Bonus Points If You Have: - Experience working in a remote customer service role. - Bilingual abilities, especially in Spanish or French. - Previous experience with Teleperformance or similar global service providers. - Certification in healthcare customer service or related fields. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible remote work arrangements to support work-life balance. - We offer ongoing professional development and training opportunities. - We offer a supportive and inclusive company culture focused on employee well-being. Ready to Apply? Submit your resume and cover letter through our online application portal at www.teleperformance.com/careers. Join us and be part of a global team dedicated to making a difference in healthcare customer service.