Teleperformance

Compensation

Full Description

Job Title: Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced technology and exceptional customer service. Role Overview: As a Healthcare Customer Service Representative, you will play a vital role in supporting healthcare clients by providing exceptional service and resolving inquiries efficiently. This remote position requires strong communication skills and a commitment to delivering compassionate, accurate assistance to patients and healthcare providers. What You'll Do: - You will handle inbound calls and respond to customer inquiries related to healthcare services and insurance. - You will provide accurate information regarding patient benefits, claims, and coverage. - You will document and update customer records with detailed and precise information. - You will resolve customer issues by identifying problems and offering appropriate solutions. - You will collaborate with healthcare providers and insurance companies to facilitate smooth communication. - You will maintain compliance with healthcare regulations and company policies. - You will participate in ongoing training to stay current with healthcare industry standards and product knowledge. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare or insurance. - You have excellent verbal and written communication skills. - You possess strong problem-solving abilities and attention to detail. - You are comfortable working remotely with a reliable internet connection and a dedicated workspace. - You have basic computer skills and the ability to learn new software quickly. Bonus Points If You Have: - Experience with healthcare claims processing or medical billing. - Familiarity with HIPAA regulations and patient privacy standards. - Bilingual abilities, especially in Spanish or French. - Previous experience working in a remote customer service role. What We Offer: - We offer competitive pay and performance-based incentives. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer flexible work schedules to support work-life balance. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive company culture that values diversity. Ready to Apply? Submit your application through our online portal at Teleperformance careers page. Join us and be part of a global team dedicated to making a difference in healthcare customer service.