Teleperformance

Compensation

Full Description

Job Title: Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most recognized brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced technology and exceptional customer service. Role Overview: As a Healthcare Customer Service Representative, you will play a vital role in supporting healthcare clients by providing exceptional service and resolving inquiries efficiently. This remote position requires strong communication skills and a commitment to delivering compassionate, accurate assistance to patients and healthcare providers. What You'll Do: - You will respond promptly and professionally to healthcare-related customer inquiries via phone, email, or chat. - You will verify patient information and assist with appointment scheduling and insurance verification. - You will document all interactions accurately in the company’s CRM system. - You will collaborate with healthcare providers and internal teams to resolve issues and ensure customer satisfaction. - You will maintain up-to-date knowledge of healthcare policies, procedures, and compliance requirements. - You will handle sensitive patient information with confidentiality and adhere to HIPAA regulations. - You will identify opportunities to improve customer service processes and contribute to team goals. What You Bring: - Minimum of 2 years experience in customer service, preferably in healthcare or related fields. - Strong communication skills, both verbal and written, with the ability to handle sensitive information. - Proficiency with CRM software and Microsoft Office Suite. - Ability to work independently in a remote environment while managing time effectively. - Knowledge of healthcare terminology and insurance processes is highly desirable. Bonus Points If You Have: - Experience working in a remote customer service role. - Bilingual abilities, especially in Spanish or French. - Certification in healthcare customer service or related training. - Familiarity with HIPAA compliance and healthcare regulations. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible remote work arrangements to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive company culture focused on employee well-being. Ready to Apply? Submit your resume and cover letter through our online application portal at www.teleperformance.com/careers. Join us and be part of a global team making a difference in healthcare customer service.