Teleperformance

Compensation

Full Description

Job Title: Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most recognized brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced technology and exceptional customer service. Role Overview: As a Healthcare Customer Service Representative, you will play a crucial role in supporting healthcare clients by providing exceptional service and resolving inquiries efficiently. This remote position requires strong communication skills and a commitment to delivering compassionate, accurate assistance to patients and healthcare providers. What You'll Do: - You will handle inbound calls and respond to customer inquiries related to healthcare services and insurance. - You will provide accurate information regarding patient benefits, claims, and coverage. - You will document and update customer records with detailed and accurate information. - You will resolve customer issues promptly while maintaining a high level of professionalism and empathy. - You will collaborate with healthcare providers and internal teams to ensure seamless service delivery. - You will adhere to all HIPAA and company compliance standards to protect patient confidentiality. - You will participate in ongoing training to stay current with healthcare policies and procedures. What You Bring: - You bring at least 1-2 years of experience in customer service, preferably in healthcare or insurance. - You have excellent verbal and written communication skills. - You possess strong problem-solving abilities and attention to detail. - You are comfortable using computer systems and software to manage customer information. - You demonstrate empathy and patience when dealing with sensitive healthcare issues. Bonus Points If You Have: - Experience working in a remote customer service environment. - Knowledge of healthcare terminology and insurance processes. - Bilingual abilities, especially in Spanish or French. - Previous experience with CRM software and telephony systems. What We Offer: - We offer competitive pay and flexible remote work arrangements. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer paid training and opportunities for professional development. - We offer a supportive and inclusive work culture focused on employee well-being. - We offer employee recognition programs and performance incentives. Ready to Apply? To join our team as a Healthcare Customer Service Representative, please submit your resume and cover letter through our online application portal at www.teleperformance.com/careers. We look forward to hearing from you!