Teleperformance

Compensation

Full Description

Job Title: Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most recognized brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced technology and exceptional customer service. Role Overview: As a Healthcare Customer Service Representative, you will be the frontline support for healthcare clients, providing exceptional service and assistance to patients and providers. Your role is crucial in ensuring smooth communication, resolving inquiries, and enhancing the overall healthcare experience remotely. What You'll Do: - You will respond promptly and professionally to healthcare-related inquiries via phone, email, or chat. - You will assist patients with appointment scheduling, billing questions, and insurance verification. - You will document and update patient information accurately in the system. - You will troubleshoot and resolve issues related to healthcare services and products. - You will collaborate with healthcare providers and internal teams to ensure timely resolution of concerns. - You will maintain compliance with healthcare regulations and company policies. - You will provide empathetic and clear communication to support patient needs effectively. - You will participate in ongoing training to stay current with healthcare protocols and technology. What You Bring: - Minimum of 2 years experience in customer service, preferably in healthcare or related fields. - Strong knowledge of healthcare terminology, insurance processes, and patient privacy regulations (HIPAA). - Excellent communication skills, both verbal and written. - Proficiency with CRM software and Microsoft Office Suite. - Ability to handle sensitive information with discretion and professionalism. - Strong problem-solving skills and the ability to work independently in a remote environment. Bonus Points If You Have: - Experience working in a remote customer service role. - Bilingual abilities, especially in Spanish or French. - Familiarity with electronic health records (EHR) systems. - Certification in customer service or healthcare administration. What We Offer: - We offer a fully remote work environment with flexible scheduling options. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive company culture focused on employee well-being. Ready to Apply? Submit your resume and cover letter through our online application portal at www.teleperformance.com/careers. Join us and be part of a global team making a difference in healthcare customer service.