Teleperformance

Compensation

Full Description

Job Title: Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a dynamic and inclusive environment focused on growth and excellence. Role Overview: As a Healthcare Customer Service Representative, you will be the frontline support for healthcare clients, providing exceptional service and resolving inquiries efficiently. This role is essential in ensuring patient satisfaction and supporting healthcare providers through effective communication and problem-solving. What You'll Do: - You will handle inbound calls and respond to customer inquiries related to healthcare services. - You will provide accurate information regarding patient accounts, insurance coverage, and medical billing. - You will resolve customer issues with empathy and professionalism, ensuring a positive experience. - You will document interactions and update patient records accurately in the system. - You will collaborate with healthcare providers and internal teams to facilitate issue resolution. - You will maintain compliance with healthcare regulations and company policies. - You will participate in ongoing training to stay current with healthcare protocols and service standards. What You Bring: - Minimum of 2 years experience in customer service, preferably in healthcare or insurance sectors. - Strong communication skills with the ability to explain complex information clearly. - Proficiency in using CRM software and Microsoft Office applications. - Ability to handle sensitive information with confidentiality and professionalism. - Excellent problem-solving skills and attention to detail. Bonus Points If You Have: - Experience working remotely or in a virtual call center environment. - Knowledge of healthcare terminology and insurance processes. - Bilingual abilities, especially in Spanish or French. - Certification in customer service or healthcare administration. What We Offer: - We offer a fully remote work environment with flexible scheduling options. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive company culture focused on employee well-being. - We offer competitive compensation and performance-based incentives. Ready to Apply? Submit your resume and cover letter through our online application portal at www.teleperformance.com/careers. Join us and be part of a global team making a difference in healthcare customer service.