Teleperformance

Compensation

Full Description

Job Title: Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most recognized brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced technology and exceptional customer service. Role Overview: As a Healthcare Customer Service Representative, you will play a vital role in supporting patients and healthcare providers by delivering outstanding service and resolving inquiries efficiently. This remote position requires strong communication skills and a compassionate approach to help customers navigate healthcare-related questions and concerns. What You'll Do: - You will respond promptly and professionally to inbound healthcare-related customer inquiries via phone, email, or chat. - You will assist customers with insurance verification, claims processing, and appointment scheduling. - You will provide accurate information about healthcare services, policies, and procedures. - You will document all customer interactions thoroughly and maintain up-to-date records. - You will collaborate with healthcare providers and internal teams to resolve complex issues. - You will adhere to HIPAA regulations and ensure the confidentiality of patient information. - You will participate in ongoing training to stay current with healthcare industry standards and company policies. What You Bring: - You have at least 1-2 years of experience in customer service, preferably in healthcare or insurance sectors. - You possess excellent verbal and written communication skills. - You are proficient with computer systems and comfortable using multiple software applications simultaneously. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to handle sensitive information with discretion and maintain confidentiality. Bonus Points If You Have: - Experience working in a remote customer service environment. - Knowledge of healthcare terminology and insurance processes. - Bilingual skills, especially in Spanish or French. - Familiarity with CRM software and telephony systems. What We Offer: - We offer a fully remote work environment with flexible scheduling options. - We offer comprehensive training and professional development opportunities. - We offer competitive compensation and performance-based incentives. - We offer a supportive and inclusive company culture focused on employee well-being. - We offer access to healthcare benefits and wellness programs. Ready to Apply? Submit your application through our careers page at www.teleperformance.com/careers or contact our recruitment team at recruitment@teleperformance.com. Join us and be part of a global team making a difference in healthcare customer service.