Teleperformance

Compensation

Full Description

Job Title: Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most recognized brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced technology and exceptional customer service. Role Overview: As a Healthcare Customer Service Representative, you will play a vital role in supporting healthcare clients by providing exceptional service and resolving inquiries efficiently. This remote position requires strong communication skills and a commitment to delivering compassionate, accurate assistance to patients and healthcare providers. What You'll Do: - You will handle inbound calls and respond to customer inquiries related to healthcare services and insurance. - You will provide accurate information regarding patient benefits, claims, and coverage. - You will document and update customer records with detailed and precise information. - You will resolve customer issues by identifying problems and offering appropriate solutions. - You will collaborate with healthcare providers and insurance companies to facilitate smooth communication. - You will maintain compliance with healthcare regulations and company policies. - You will participate in ongoing training to stay current with healthcare industry standards. - You will contribute to a positive customer experience by demonstrating empathy and professionalism. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in healthcare or insurance. - Strong verbal and written communication skills. - Ability to navigate multiple computer systems and software applications. - Detail-oriented with excellent problem-solving abilities. - Ability to work independently in a remote environment while managing time effectively. - High school diploma or equivalent; additional healthcare certifications are a plus. Bonus Points If You Have: - Experience with electronic health records (EHR) systems. - Knowledge of HIPAA regulations and healthcare compliance. - Bilingual skills, especially in Spanish or French. - Previous experience working in a remote customer service role. What We Offer: - We offer competitive pay and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible remote work arrangements to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive company culture focused on employee well-being. Ready to Apply? To join our team as a Healthcare Customer Service Representative, please submit your resume and cover letter through our online application portal at www.teleperformance.com/careers. We look forward to hearing from you!