Teleperformance

Compensation

Full Description

Job Title: Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most recognized brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced technology and exceptional customer service. Role Overview: As a Healthcare Customer Service Representative, you will play a vital role in supporting healthcare clients by providing exceptional service and resolving inquiries efficiently. This remote position requires strong communication skills and a commitment to delivering compassionate, accurate assistance to patients and healthcare providers. What You'll Do: - You will handle inbound calls and respond to customer inquiries related to healthcare services and insurance. - You will provide accurate information regarding patient benefits, claims, and coverage. - You will document and update customer records with detailed and accurate information. - You will resolve customer issues promptly while maintaining a high level of professionalism and empathy. - You will collaborate with healthcare providers and insurance companies to facilitate problem resolution. - You will adhere to HIPAA and other regulatory requirements to ensure confidentiality and compliance. - You will participate in ongoing training to stay current with healthcare policies and procedures. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare or insurance. - You have excellent verbal and written communication skills. - You are proficient with computer systems and able to learn new software quickly. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to work independently in a remote environment while managing time effectively. Bonus Points If You Have: - Experience with healthcare claims processing or medical billing. - Familiarity with HIPAA regulations and healthcare compliance standards. - Bilingual skills, especially in Spanish or French. - Previous experience working in a remote customer service role. What We Offer: - We offer competitive pay and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible remote work arrangements to support work-life balance. - We offer ongoing training and career development opportunities. - We offer a supportive and inclusive company culture that values diversity. Ready to Apply? Submit your application through our careers page at www.teleperformance.com/careers or send your resume and cover letter to recruitment@teleperformance.com. Join us and be part of a global team making a difference in healthcare customer service.