Teleperformance

Compensation

Full Description

Job Title: Financial Customer Care Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced technology and exceptional customer service. Role Overview: As a Financial Customer Care Representative, you will play a crucial role in providing outstanding support to customers by addressing their financial inquiries and concerns. This role is designed for individuals who are detail-oriented, empathetic, and eager to contribute to a positive customer experience in a remote work environment. What You'll Do: - You will handle inbound customer inquiries related to financial products and services with professionalism and accuracy. - You will resolve billing issues, payment discrepancies, and account questions efficiently. - You will provide clear and concise information to customers regarding their accounts and transactions. - You will document customer interactions thoroughly to ensure accurate records and follow-up. - You will collaborate with internal teams to escalate and resolve complex issues. - You will maintain compliance with company policies and financial regulations. - You will contribute to continuous improvement initiatives by providing feedback on customer trends and service challenges. - You will manage your time effectively to meet performance targets and service level agreements. What You Bring: - Minimum of 2 years experience in customer service, preferably in financial services or related industries. - Strong communication skills, both verbal and written, with the ability to explain complex information clearly. - Proficiency with CRM software and basic financial systems. - Ability to work independently in a remote setting while maintaining high productivity. - Excellent problem-solving skills and attention to detail. - High school diploma or equivalent; additional certifications in finance or customer service are a plus. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of financial regulations and compliance standards. - Multilingual abilities, especially in Spanish or French. - Familiarity with digital payment platforms and online banking tools. What We Offer: - We offer a fully remote work environment with flexible scheduling to support work-life balance. - We offer comprehensive training and ongoing professional development opportunities. - We offer competitive salary and performance-based incentives. - We offer a supportive and inclusive company culture that values diversity. - We offer access to wellness programs and employee assistance resources. Ready to Apply? To join our dynamic team at Teleperformance, please submit your resume and cover letter through our online application portal. We look forward to hearing from you and exploring how you can contribute to our mission of delivering exceptional financial customer care.