$40K-55K a year
Provide exceptional customer service and support for financial products, resolving inquiries and maintaining compliance.
Minimum 2 years customer service experience in financial services, strong communication, CRM proficiency, and ability to work remotely.
Job Title: Financial Customer Care Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help the world’s top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a dynamic and inclusive environment focused on growth and excellence. Role Overview: As a Financial Customer Care Representative, you will be the frontline support for our financial services clients, providing exceptional customer service and resolving inquiries efficiently. This role is essential in maintaining customer satisfaction and supporting the company’s commitment to quality and reliability. What You'll Do: - You will handle inbound customer inquiries related to financial products and services with professionalism and accuracy. - You will resolve customer issues by identifying problems, researching answers, and guiding customers through solutions. - You will maintain detailed and accurate records of customer interactions and transactions. - You will collaborate with team members and management to improve service delivery and customer experience. - You will adhere to company policies, compliance standards, and regulatory requirements. - You will participate in ongoing training to stay updated on product knowledge and customer service techniques. - You will manage multiple customer interactions efficiently while maintaining a positive attitude. What You Bring: - You have at least 2 years of experience in customer service, preferably in financial services. - You possess strong communication skills, both verbal and written. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate problem-solving abilities and attention to detail. - You have the ability to work independently in a remote environment with minimal supervision. Bonus Points If You Have: - Experience with financial products such as loans, credit cards, or banking services. - Knowledge of compliance and regulatory standards in the financial industry. - Bilingual skills or proficiency in multiple languages. - Previous experience working in a remote customer service role. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible remote work arrangements to support work-life balance. - We offer professional development opportunities and career advancement paths. - We offer a supportive and inclusive company culture that values diversity. Ready to Apply? Please submit your resume and cover letter through our online application portal at www.teleperformance.com/careers. We look forward to welcoming you to our team!
This job posting was last updated on 10/1/2025