Teleperformance

Compensation

Full Description

Job Title: Financial Customer Care Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements for its clients. Role Overview: As a Financial Customer Care Representative, you will be the frontline support for customers, providing exceptional service and resolving financial inquiries efficiently. Your role is crucial in maintaining customer satisfaction and trust by delivering accurate information and empathetic assistance. What You'll Do: - You will handle inbound customer inquiries related to financial products and services with professionalism and accuracy. - You will resolve billing issues, payment questions, and account discrepancies promptly. - You will provide clear and concise information about financial policies and procedures. - You will document customer interactions thoroughly to ensure accurate records. - You will collaborate with internal teams to escalate and resolve complex issues. - You will maintain compliance with company policies and regulatory requirements. - You will contribute to continuous improvement initiatives by providing feedback on customer trends. - You will uphold a positive and empathetic attitude to enhance the customer experience. What You Bring: - Minimum of 2 years experience in customer service, preferably in financial services. - Strong knowledge of financial products, billing processes, and account management. - Excellent communication skills, both verbal and written. - Proficiency with CRM software and Microsoft Office Suite. - Ability to handle sensitive information with confidentiality and professionalism. - Strong problem-solving skills and attention to detail. Bonus Points If You Have: - Experience working in a remote customer service environment. - Familiarity with compliance standards in the financial industry. - Multilingual abilities, especially in Spanish or French. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer a fully remote work environment with flexible scheduling options. - We offer comprehensive health, dental, and vision insurance plans. - We offer competitive salary and performance-based bonuses. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive company culture focused on employee well-being. Ready to Apply? Submit your resume and cover letter through our online application portal at www.teleperformance.com/careers. Join us and be part of a global team dedicated to excellence in customer care.