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TE

Teleperformance

via Icims

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Customer Service Team Lead - Mandarin

Anywhere
full-time
Posted 8/29/2025
Direct Apply
Key Skills:
People Management
Strategic Thinking
Analytical Problem Solving
Mentorship
Cross-functional Team Leadership
Communication

Compensation

Salary Range

$90K - 130K a year

Responsibilities

Lead and mentor a high-performing team through transitions, manage market teams, collaborate globally, and deliver projects involving analysis and strategy development.

Requirements

Bachelor's degree preferred, minimum 2 years people management, strong strategic, analytical, communication skills, and passion for user experience.

Full Description

Qualifications Minimum requirements: Bachelor Degree preferred Significant experience in a complex fast paced environment Minimum 2 years of prior relevant people management experience Strategic thinker with strong analytical and creative problem-solving skills Excellent written and verbal communication skills Passion for ensuring an excellent user experience Responsibilities Responsibilities: Provide mentorship, guidance and career development to members of your team Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions Identify actionable insights, suggest recommendations, and influence team strategy through effective communication Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions

This job posting was last updated on 9/3/2025

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