Teleperformance

Compensation

Full Description

Job Title: Customer Service Representative - Work From Home Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering advanced, digitally powered solutions that help the world’s top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a dynamic and inclusive environment focused on innovation and customer satisfaction. Role Overview: As a Customer Service Representative working from home, you will be the frontline ambassador for Teleperformance’s clients, providing exceptional support and ensuring customer satisfaction. This role is designed for individuals who thrive in a remote work setting and are committed to delivering high-quality service through effective communication and problem-solving. What You'll Do: - You will handle inbound customer inquiries via phone, email, or chat with professionalism and empathy. - You will resolve customer issues efficiently, ensuring a positive experience and timely solutions. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and supervisors to improve service delivery. - You will stay updated on product knowledge and company policies to provide accurate information. - You will meet or exceed performance metrics related to quality, productivity, and customer satisfaction. - You will maintain a high level of confidentiality and data security in all customer interactions. What You Bring: - You bring at least 1-2 years of experience in customer service or a related field. - You have excellent verbal and written communication skills. - You are proficient with computers and comfortable using CRM software and other digital tools. - You have strong problem-solving abilities and a customer-focused mindset. - You are self-motivated and able to work independently in a remote environment. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities or fluency in a second language. - Familiarity with Teleperformance’s client industries such as telecommunications, healthcare, or finance. - Previous experience with digital business services or technical support. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer comprehensive training and ongoing professional development opportunities. - We offer competitive compensation and performance-based incentives. - We offer a supportive and inclusive company culture that values diversity. - We offer access to wellness programs and employee assistance resources. Ready to Apply? Please submit your resume and a brief cover letter through our online application portal at www.teleperformance.com/careers. We look forward to welcoming you to our team!