Teleperformance

Compensation

Full Description

Job Title: Customer Service Representative - Work From Home Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements for its clients. Role Overview: As a Customer Service Representative working from home, you will be the frontline ambassador for Teleperformance’s clients, providing exceptional support and ensuring customer satisfaction. This role is designed for individuals who thrive in a remote work environment and are passionate about delivering high-quality service. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently while maintaining a positive attitude. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and supervisors to improve service delivery. - You will stay informed about product updates and company policies to provide accurate information. - You will meet or exceed performance metrics and quality standards. - You will manage multiple customer interactions while maintaining attention to detail. - You will contribute to a positive remote work culture by engaging in team meetings and training sessions. What You Bring: - You have at least 1-2 years of experience in customer service or a related field. - You possess excellent communication skills, both verbal and written. - You are comfortable using computers and navigating CRM software. - You demonstrate strong problem-solving abilities and patience. - You have a reliable internet connection and a quiet workspace suitable for remote work. Bonus Points If You Have: - Experience working in a remote customer service role. - Familiarity with multiple communication channels such as chat, email, and phone. - Bilingual or multilingual abilities. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer competitive pay and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer flexible work schedules to support work-life balance. - We offer a supportive and inclusive remote work environment. - We offer opportunities for career growth within a global company. Ready to Apply? Please submit your application through our online portal with your updated resume and a brief cover letter explaining why you are a great fit for this role.