Teleperformance

Compensation

Full Description

Job Title: Customer Service Representative - Work From Home Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and sustainable solutions for some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a dynamic and inclusive environment that values growth, collaboration, and excellence. Role Overview: As a Customer Service Representative working from home, you will be the frontline ambassador for Teleperformance’s clients, providing exceptional support and ensuring customer satisfaction. This role is designed for individuals who thrive in a remote work setting and are committed to delivering high-quality service through effective communication and problem-solving. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently while maintaining a positive attitude. - You will document interactions accurately in the company’s CRM system. - You will collaborate with team members and supervisors to improve service delivery. - You will meet or exceed performance metrics and quality standards. - You will stay updated on product knowledge and company policies. - You will manage multiple customer interactions in a timely manner. - You will contribute to a positive remote work culture by engaging in team activities. What You Bring: - You bring at least 1-2 years of experience in customer service or a related field. - You have excellent verbal and written communication skills. - You are proficient with computers and comfortable using CRM software. - You have strong problem-solving abilities and attention to detail. - You are self-motivated and able to work independently in a remote environment. - You possess a reliable internet connection and a quiet workspace. Bonus Points If You Have: - Experience working in a remote customer service role. - Familiarity with multiple communication channels such as chat, email, and phone. - Bilingual abilities or proficiency in a second language. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer competitive pay and performance-based incentives. - We offer flexible work schedules to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer a supportive and inclusive company culture. - We offer opportunities for career advancement within a global organization. Ready to Apply? Please submit your resume and a brief cover letter through our online application portal at Teleperformance careers page. We look forward to welcoming you to our team!