Teleperformance

Compensation

Full Description

Job Title: Customer Service Representative - Work From Home Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a dynamic and inclusive environment focused on growth and excellence. Role Overview: As a Customer Service Representative working from home, you will be the frontline ambassador for our clients, providing exceptional support and ensuring customer satisfaction. This role is essential in maintaining strong customer relationships and delivering seamless service experiences. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently while maintaining high satisfaction levels. - You will document customer interactions accurately in the system. - You will collaborate with team members and supervisors to improve service quality. - You will stay updated on product knowledge and company policies. - You will manage multiple customer requests while maintaining attention to detail. - You will contribute to achieving team performance goals and metrics. What You Bring: - You bring at least 1-2 years of experience in customer service or related roles. - You have excellent communication skills, both verbal and written. - You are proficient with computers and comfortable using CRM software. - You demonstrate strong problem-solving abilities and patience. - You have a reliable internet connection and a quiet workspace for remote work. Bonus Points If You Have: - Experience working in a remote customer service environment. - Multilingual abilities to support diverse customer bases. - Familiarity with digital business services or technology sectors. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer flexible work-from-home arrangements to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer competitive compensation and performance-based incentives. - We offer a supportive and inclusive company culture. - We offer opportunities for career advancement within a global organization. Ready to Apply? Submit your application through our careers page at Teleperformance.com/careers or contact our recruitment team directly via email. Join us and be part of a global team dedicated to excellence in customer service.