Teleperformance

Compensation

Full Description

Job Title: Customer Service Representative - Work From Home Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a dynamic and inclusive environment focused on growth and excellence. Role Overview: As a Customer Service Representative working from home, you will be the frontline ambassador for our clients, providing exceptional support and ensuring customer satisfaction. This role is designed for individuals who thrive in a remote work setting and are committed to delivering high-quality service. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently while maintaining a positive attitude. - You will document interactions accurately in the company’s CRM system. - You will collaborate with team members and supervisors to improve service delivery. - You will stay informed about product updates and company policies to assist customers effectively. - You will meet or exceed performance metrics and quality standards. - You will participate in ongoing training and development programs. What You Bring: - You bring at least 1-2 years of experience in customer service or a related field. - You have excellent communication skills, both verbal and written. - You are proficient with computers and comfortable using CRM software. - You demonstrate strong problem-solving abilities and patience. - You have a reliable internet connection and a quiet workspace suitable for remote work. Bonus Points If You Have: - Experience working in a remote customer service role. - Familiarity with multiple communication channels such as chat, email, and phone. - Bilingual abilities or proficiency in a second language. - Previous experience in the digital business services industry. What We Offer: - We offer competitive pay and performance-based incentives. - We offer flexible work schedules to support work-life balance. - We offer comprehensive training and career development opportunities. - We offer a supportive and inclusive company culture. - We offer the convenience and comfort of working from home. Ready to Apply? Submit your application through our careers page on the Teleperformance website. Join us and be part of a global team dedicated to excellence in customer service and digital innovation.