Teleperformance

Compensation

Full Description

Job Title: Customer Service Representative - Work From Home Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and sustainable solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a dynamic and inclusive environment that empowers employees to excel and grow. Role Overview: As a Customer Service Representative working from home, you will be the frontline ambassador for Teleperformance’s clients, providing exceptional support and ensuring customer satisfaction. This role is designed for individuals who thrive in a remote work setting and are committed to delivering high-quality service through effective communication and problem-solving. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently while maintaining a positive attitude. - You will document interactions accurately in the company’s CRM system. - You will collaborate with team members and supervisors to improve service delivery. - You will stay informed about product updates and company policies to assist customers effectively. - You will meet or exceed performance metrics and quality standards consistently. - You will participate in ongoing training and development opportunities. What You Bring: - You bring at least 1-2 years of experience in customer service or a related field. - You have excellent verbal and written communication skills. - You are proficient with computers and comfortable using CRM software. - You possess strong problem-solving abilities and attention to detail. - You are self-motivated and able to work independently in a remote environment. Bonus Points If You Have: - Experience working in a remote customer service role. - Familiarity with multiple communication channels such as chat, email, and phone. - Bilingual abilities or proficiency in a second language. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer comprehensive training and career development programs. - We offer competitive compensation and performance-based incentives. - We offer a supportive and inclusive company culture. - We offer access to wellness resources and employee assistance programs. Ready to Apply? Submit your application through our careers page at www.teleperformance.com/careers or send your resume and cover letter to recruitment@teleperformance.com. Join us and be part of a global team dedicated to excellence in customer service.