Teleperformance

Compensation

Full Description

Job Title: Customer Service Representative - Work From Home Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering advanced, digitally powered solutions that help the world’s top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a dynamic and inclusive environment focused on innovation and customer satisfaction. Role Overview: As a Customer Service Representative working from home, you will be the frontline ambassador for our clients, providing exceptional support and ensuring customer satisfaction. This role is designed for individuals who thrive in a remote work setting and are committed to delivering high-quality service through effective communication and problem-solving. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently while maintaining a positive attitude. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and supervisors to improve service delivery. - You will stay updated on product knowledge and company policies to assist customers effectively. - You will meet or exceed performance metrics and quality standards consistently. - You will manage multiple customer interactions simultaneously in a fast-paced environment. - You will contribute to a positive remote work culture by engaging in team meetings and training sessions. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in a call center or remote environment. - Strong verbal and written communication skills. - Proficiency with CRM software and basic computer applications. - Ability to multitask and manage time effectively in a remote setting. - High school diploma or equivalent; additional education is a plus. - A quiet, dedicated workspace with reliable internet connectivity. Bonus Points If You Have: - Experience working in a global or multicultural environment. - Bilingual or multilingual abilities. - Familiarity with digital business services or technology support. - Previous experience with Teleperformance or similar companies. What We Offer: - We offer competitive hourly wages with performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer flexible work schedules to support work-life balance. - We offer a supportive and inclusive remote work environment. - We offer opportunities for career growth within a global organization. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for this role through our online application portal at Teleperformance careers.