Teleperformance

Compensation

Full Description

Job Title: Customer Service Representative - Work From Home Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a dynamic and inclusive environment focused on growth and excellence. Role Overview: As a Customer Service Representative working from home, you will be the frontline ambassador for our clients, providing exceptional support and ensuring customer satisfaction. This role is designed for individuals who thrive in a remote work setting and are committed to delivering high-quality service. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently while maintaining a positive attitude. - You will document interactions accurately in the company’s CRM system. - You will collaborate with team members and supervisors to improve service delivery. - You will stay informed about product updates and company policies. - You will meet or exceed performance metrics and quality standards. - You will participate in ongoing training and development opportunities. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in a remote environment. - You have excellent communication skills, both verbal and written. - You are proficient with computers and comfortable using CRM software. - You demonstrate strong problem-solving abilities and attention to detail. - You have a reliable internet connection and a quiet workspace suitable for remote work. Bonus Points If You Have: - Experience working in a digital business services or BPO environment. - Multilingual abilities or fluency in a second language. - Familiarity with advanced customer service tools and technologies. - Previous experience with Teleperformance or similar global companies. What We Offer: - We offer competitive compensation and performance-based incentives. - We offer flexible work schedules to support work-life balance. - We offer comprehensive training and career advancement opportunities. - We offer a supportive and inclusive company culture. - We offer access to wellness programs and employee assistance resources. Ready to Apply? Submit your application through our official Teleperformance careers page or contact our recruitment team directly via email. Join us and be part of a global team committed to excellence and innovation in customer service.