Teleperformance

Compensation

Full Description

Job Title: Customer Service Representative - Work From Home Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a dynamic and inclusive environment focused on growth, sustainability, and customer satisfaction. Role Overview: As a Customer Service Representative working from home, you will be the frontline ambassador for our clients, providing exceptional support and ensuring a seamless customer experience. This role is designed for individuals who are motivated, empathetic, and eager to contribute to a global team while enjoying the flexibility of remote work. What You'll Do: - You will handle inbound customer inquiries with professionalism and efficiency. - You will resolve customer issues by providing accurate information and timely solutions. - You will maintain detailed records of customer interactions and transactions. - You will collaborate with team members and supervisors to improve service quality. - You will utilize digital tools and platforms to manage customer communications. - You will adhere to company policies and compliance standards at all times. - You will participate in ongoing training to enhance your skills and knowledge. - You will contribute to a positive and supportive remote work environment. What You Bring: - Minimum of 1-2 years of experience in customer service or related roles. - Strong communication skills, both verbal and written. - Proficiency with computers and ability to navigate multiple software applications. - Ability to work independently and manage time effectively in a remote setting. - Problem-solving skills and a customer-focused mindset. - High school diploma or equivalent; additional certifications are a plus. Bonus Points If You Have: - Experience working in a remote customer service role. - Familiarity with CRM software and digital communication tools. - Multilingual abilities or experience supporting diverse customer bases. - Previous experience in the telecommunications or digital services industry. What We Offer: - We offer competitive compensation and performance-based incentives. - We offer comprehensive training and professional development opportunities. - We offer flexible work schedules to support work-life balance. - We offer a supportive and inclusive company culture. - We offer access to wellness programs and employee assistance resources. Ready to Apply? To join our team as a Customer Service Representative, please submit your resume and a brief cover letter through our online application portal at www.teleperformance.com/careers. We look forward to hearing from you!