Teleperformance

Compensation

Full Description

Job Title: Customer Engagement Advisor - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help the world’s top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a culture of excellence, collaboration, and continuous growth. Role Overview: As a Customer Engagement Advisor, you will play a crucial role in enhancing customer satisfaction by providing exceptional service and support. This remote position requires strong communication skills and a customer-centric mindset to effectively address client needs and contribute to the company’s reputation for outstanding service. What You'll Do: - You will engage with customers through various communication channels to resolve inquiries and provide product or service information. - You will identify customer needs and offer appropriate solutions to enhance their experience. - You will document customer interactions accurately and maintain detailed records. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will handle customer complaints professionally and work towards timely resolution. - You will stay updated on product knowledge and company policies to provide accurate information. - You will contribute to achieving team performance goals and customer satisfaction targets. What You Bring: - Minimum of 2 years experience in customer service or a related field. - Excellent verbal and written communication skills. - Strong problem-solving abilities and a customer-focused approach. - Proficiency with CRM software and basic computer applications. - Ability to work independently in a remote environment while managing time effectively. Bonus Points If You Have: - Experience working in a digital business services or BPO environment. - Multilingual capabilities. - Familiarity with advanced customer engagement tools and technologies. - Previous experience in a remote customer service role. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health and wellness benefits. - We offer flexible remote work arrangements to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive company culture that values diversity. Ready to Apply? To join our dynamic team at Teleperformance, please submit your resume and a cover letter outlining your qualifications and interest in the Customer Engagement Advisor role through our careers page or via email at careers@teleperformance.com.