$40K-55K a year
Engage with customers through digital channels to resolve inquiries, provide tailored solutions, maintain records, collaborate with teams, and ensure compliance.
Minimum 2 years customer service experience, strong communication skills, proficiency with CRM and digital tools, and ability to work remotely.
Job Title: Customer Engagement Advisor - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help the world’s top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a culture of excellence and continuous growth, committed to creating meaningful and sustainable business impacts. Role Overview: As a Customer Engagement Advisor, you will play a crucial role in enhancing customer satisfaction by providing exceptional support and personalized service. This remote position requires strong communication skills and a customer-centric mindset to effectively address client needs and contribute to the company’s reputation for outstanding service. What You'll Do: - You will engage with customers through various digital channels to resolve inquiries and provide product information. - You will identify customer needs and offer tailored solutions to enhance their experience. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will contribute to continuous improvement initiatives by providing feedback on customer trends and issues. - You will adhere to company policies and compliance standards to protect customer data. - You will manage multiple customer interactions efficiently while maintaining a positive attitude. What You Bring: - Minimum of 2 years experience in customer service or a related field. - Excellent verbal and written communication skills. - Proficiency with digital communication tools and CRM software. - Strong problem-solving abilities and attention to detail. - Ability to work independently in a remote environment with self-motivation. Bonus Points If You Have: - Experience in a digital business services or BPO environment. - Multilingual capabilities. - Familiarity with data privacy regulations and compliance. - Previous experience working remotely. What We Offer: - We offer a flexible remote work environment to support work-life balance. - We offer comprehensive training and professional development opportunities. - We offer competitive compensation and performance-based incentives. - We offer a supportive and inclusive company culture. - We offer access to wellness programs and employee assistance resources. Ready to Apply? To join our dynamic team at Teleperformance, please submit your resume and a cover letter outlining your qualifications and interest in the Customer Engagement Advisor role through our careers page or via email at careers@teleperformance.com.
This job posting was last updated on 10/1/2025