Teleperformance

Compensation

Full Description

Job Title: Customer Care Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements for its clients. Role Overview: As a Customer Care Representative, you will be the frontline ambassador for Teleperformance, providing exceptional support and service to customers remotely. Your role is crucial in ensuring customer satisfaction and fostering long-term relationships by addressing inquiries and resolving issues efficiently. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues promptly while maintaining high-quality service standards. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will stay informed about product updates and company policies to provide accurate information. - You will contribute to continuous improvement initiatives by providing feedback on customer trends. - You will manage multiple customer interactions efficiently in a remote work environment. What You Bring: - You bring at least 2 years of experience in customer service or a related field. - You have excellent communication skills, both verbal and written. - You are proficient with CRM software and basic computer applications. - You demonstrate strong problem-solving abilities and attention to detail. - You are comfortable working independently in a remote setting. Bonus Points If You Have: - Experience working in a global or multicultural environment. - Multilingual abilities, especially in Spanish, French, or German. - Previous experience in digital business services or technology sectors. - Familiarity with remote work tools and best practices. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible remote work arrangements to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive company culture that values diversity. Ready to Apply? To join our dynamic team at Teleperformance, please submit your resume and a cover letter through our online application portal. We look forward to hearing from you!