Teleperformance

Compensation

Full Description

Job Title: Customer Care Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering advanced, digitally powered solutions that help the world’s top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a culture of innovation, inclusivity, and continuous growth. Role Overview: As a Customer Care Representative, you will be the frontline ambassador for our clients, providing exceptional support and ensuring customer satisfaction. This role is vital in maintaining strong customer relationships and enhancing the overall customer experience through effective communication and problem-solving. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, or chat. - You will resolve customer issues by identifying problems, researching answers, and guiding customers through solutions. - You will document all customer interactions accurately in the company’s CRM system. - You will collaborate with team members and other departments to escalate and resolve complex issues. - You will maintain up-to-date knowledge of products, services, and company policies. - You will contribute to continuous improvement initiatives by providing feedback on customer trends and service challenges. - You will meet or exceed individual and team performance goals. What You Bring: - Minimum of 2 years experience in customer service or a related field. - Strong communication skills, both verbal and written. - Proficiency with CRM software and basic computer applications. - Ability to multitask and manage time effectively in a remote work environment. - Problem-solving skills with a customer-focused mindset. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities. - Familiarity with digital business services or technology sectors. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible remote work arrangements to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive company culture that values diversity. Ready to Apply? Submit your resume and cover letter through our online application portal at www.teleperformance.com/careers. Join us and be part of a global team dedicated to making a difference in customer experience.