Teleperformance

Compensation

Full Description

Job Title: Customer Care Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through exceptional customer experiences. Role Overview: As a Customer Care Representative at Teleperformance, you will be the frontline ambassador for our clients, providing outstanding support and ensuring customer satisfaction. This role is designed for individuals who thrive in a fast-paced, remote environment and are passionate about helping customers resolve their issues efficiently and effectively. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues promptly while maintaining high-quality service standards. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and supervisors to improve service delivery. - You will stay informed about product updates and company policies to provide accurate information. - You will manage multiple customer interactions simultaneously while maintaining attention to detail. - You will contribute to achieving team performance goals and customer satisfaction metrics. What You Bring: - You bring at least 1-2 years of experience in customer service or a related field. - You have excellent communication skills, both verbal and written. - You are proficient with CRM software and basic computer applications. - You demonstrate strong problem-solving abilities and patience. - You have the ability to work independently in a remote setting with minimal supervision. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities or fluency in a second language. - Familiarity with digital business services or technology sectors. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer competitive compensation and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer flexible remote work arrangements to support work-life balance. - We offer a supportive and inclusive company culture focused on employee well-being. - We offer opportunities for career growth within a global organization. Ready to Apply? To join our dynamic team at Teleperformance, please submit your resume and a brief cover letter through our online application portal. We look forward to helping you build a rewarding career with us.