Teleperformance

Compensation

Full Description

Job Title: Customer Care Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through exceptional customer experiences. Role Overview: As a Customer Care Representative, you will be the frontline ambassador for our clients, providing outstanding support and ensuring customer satisfaction. This role is essential in maintaining strong customer relationships and enhancing the overall brand experience through effective communication and problem-solving. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently, ensuring a positive experience. - You will document customer interactions accurately in the system. - You will collaborate with team members and other departments to address complex issues. - You will maintain up-to-date knowledge of products, services, and policies. - You will meet or exceed performance metrics and quality standards. - You will contribute to continuous improvement initiatives within the team. - You will adapt to changing processes and technologies in a fast-paced environment. What You Bring: - You bring at least 1-2 years of experience in customer service or a related field. - You have excellent verbal and written communication skills. - You possess strong problem-solving abilities and attention to detail. - You are comfortable using CRM software and other digital tools. - You demonstrate empathy, patience, and a customer-first mindset. - You have the ability to work independently in a remote setting. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities or proficiency in a second language. - Familiarity with the telecommunications or digital services industry. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer competitive compensation and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer flexible remote work arrangements to support work-life balance. - We offer a supportive and inclusive company culture. - We offer opportunities for career growth within a global organization. Ready to Apply? To join our dynamic team at Teleperformance, please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for this role. We look forward to hearing from you!