Teleperformance

Compensation

Full Description

Job Title: Customer Care Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help the world’s top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a dynamic and inclusive environment focused on growth and excellence. Role Overview: As a Customer Care Representative, you will be the frontline ambassador for our clients, providing exceptional support and ensuring customer satisfaction. This role is essential in maintaining strong customer relationships and delivering seamless service experiences remotely. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently while maintaining high satisfaction levels. - You will document interactions accurately and update customer records. - You will collaborate with team members and management to improve service processes. - You will stay informed about product updates and company policies to provide accurate information. - You will manage multiple communication channels including phone, email, and chat. - You will contribute to achieving team performance goals and quality standards. What You Bring: - You bring at least 1-2 years of experience in customer service or related roles. - You have excellent communication skills, both verbal and written. - You are proficient with CRM software and basic computer applications. - You demonstrate strong problem-solving abilities and patience. - You have the ability to work independently in a remote environment. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities or fluency in a second language. - Familiarity with digital business services or technology sectors. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer competitive compensation and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer flexible remote work arrangements to support work-life balance. - We offer a supportive and inclusive company culture. - We offer opportunities for career advancement within a global organization. Ready to Apply? Submit your resume and cover letter through our online application portal at Teleperformance careers page. Join us and be part of a global team dedicated to excellence in customer care.