Teleperformance

Compensation

Full Description

Job Title: Customer Care Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help the world’s top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a dynamic and inclusive environment focused on growth, sustainability, and customer satisfaction. Role Overview: As a Customer Care Representative, you will be the frontline ambassador for our clients, providing exceptional support and ensuring a seamless customer experience. This remote role requires strong communication skills and a commitment to resolving customer inquiries efficiently and professionally. What You'll Do: - You will respond promptly and effectively to customer inquiries via phone, email, or chat. - You will troubleshoot and resolve product or service issues to ensure customer satisfaction. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and other departments to address complex customer concerns. - You will maintain up-to-date knowledge of products, services, and company policies. - You will contribute to continuous improvement initiatives by providing feedback on customer trends. - You will adhere to company guidelines and quality standards to ensure compliance. What You Bring: - Minimum of 2 years experience in customer service or a related field. - Excellent verbal and written communication skills. - Proficiency with CRM software and basic computer applications. - Strong problem-solving abilities and attention to detail. - Ability to work independently in a remote environment with self-motivation. - Flexibility to work various shifts including evenings and weekends as needed. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities, especially in Spanish or French. - Familiarity with digital business services or technology sectors. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work schedules to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive company culture that values diversity. Ready to Apply? To join our team as a Customer Care Representative, please submit your resume and a cover letter through our online application portal at www.teleperformance.com/careers. We look forward to hearing from you!