Teleperformance

Compensation

Full Description

Job Title: Customer Care Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help the world’s top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a culture of excellence and continuous growth. Role Overview: As a Customer Care Representative, you will be the frontline ambassador for our clients, providing exceptional support and ensuring customer satisfaction. This role is vital in maintaining strong customer relationships and enhancing the overall customer experience through effective communication and problem-solving. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, or chat. - You will resolve customer issues by identifying problems and providing appropriate solutions. - You will document all customer interactions accurately in the system. - You will collaborate with team members and other departments to ensure customer needs are met. - You will maintain up-to-date knowledge of products, services, and company policies. - You will contribute to continuous improvement initiatives by providing feedback on customer trends. - You will meet or exceed performance metrics related to quality, efficiency, and customer satisfaction. What You Bring: - You bring at least 1-2 years of experience in customer service or a related field. - You have excellent communication skills, both verbal and written. - You possess strong problem-solving abilities and attention to detail. - You are comfortable using CRM software and other digital tools. - You demonstrate empathy and patience when dealing with customers. Bonus Points If You Have: - Experience working in a remote or virtual customer service environment. - Multilingual abilities or proficiency in a second language. - Familiarity with the telecommunications or digital services industry. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer comprehensive training and ongoing professional development. - We offer competitive compensation and performance-based incentives. - We offer a supportive and inclusive company culture focused on employee well-being. - We offer opportunities for career advancement within a global organization. Ready to Apply? Submit your resume and cover letter through our online application portal at Teleperformance careers page. Join us and be part of a dynamic team dedicated to delivering exceptional customer experiences worldwide.