Teleperformance

Compensation

Full Description

Job Title: Customer Care Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering advanced, digitally powered solutions that help the world’s top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a culture of innovation, inclusivity, and continuous growth. Role Overview: As a Customer Care Representative, you will be the frontline ambassador for our clients, providing exceptional support and ensuring customer satisfaction. This role is essential in maintaining strong customer relationships and delivering seamless service experiences remotely. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, or chat. - You will resolve customer issues efficiently, ensuring a positive experience. - You will document all interactions accurately in the company’s CRM system. - You will collaborate with team members and other departments to address complex customer needs. - You will maintain up-to-date knowledge of products, services, and company policies. - You will identify opportunities to improve customer service processes. - You will meet or exceed individual and team performance goals. - You will contribute to a positive and supportive remote work environment. What You Bring: - Minimum of 2 years experience in customer service or related roles. - Strong communication skills, both verbal and written. - Proficiency with CRM software and basic computer applications. - Ability to multitask and manage time effectively in a remote setting. - Problem-solving skills with a customer-focused mindset. - High school diploma or equivalent; additional certifications are a plus. Bonus Points If You Have: - Experience working in a remote customer service role. - Familiarity with digital business services or technology sectors. - Multilingual abilities. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible remote work arrangements to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive company culture that values diversity. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for the Customer Care Representative role at Teleperformance. We look forward to hearing from you!