Teleperformance

Compensation

Full Description

Job Title: Customer Care Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a dynamic and inclusive environment focused on growth and excellence. Role Overview: As a Customer Care Representative, you will be the frontline ambassador for our clients, providing exceptional support and ensuring customer satisfaction. This remote role requires strong communication skills and a commitment to delivering outstanding service in a fast-paced environment. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently while maintaining high satisfaction levels. - You will document interactions accurately in the company’s CRM system. - You will collaborate with team members and supervisors to improve service quality. - You will stay informed about product updates and company policies. - You will meet or exceed performance metrics and quality standards. - You will participate in ongoing training and development programs. What You Bring: - You bring at least 1-2 years of experience in customer service or call center roles. - You bring excellent verbal and written communication skills. - You bring proficiency with CRM software and basic computer applications. - You bring the ability to multitask and manage time effectively in a remote setting. - You bring a positive attitude and strong problem-solving skills. Bonus Points If You Have: - Experience working in a remote customer service environment. - Bilingual abilities, especially in Spanish or French. - Familiarity with digital business services or technology sectors. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health benefits including medical, dental, and vision. - We offer flexible remote work arrangements to support work-life balance. - We offer ongoing training and career advancement opportunities. - We offer a supportive and inclusive company culture. Ready to Apply? Submit your resume and cover letter through our online application portal at www.teleperformance.com/careers. Join us and be part of a global team dedicated to excellence in customer care.