Teleperformance

Compensation

Full Description

Job Title: Customer Care Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a dynamic and inclusive environment focused on growth and excellence. Role Overview: As a Customer Care Representative, you will be the frontline ambassador for our clients, providing exceptional support and ensuring customer satisfaction. This remote role requires strong communication skills and a commitment to resolving customer inquiries efficiently and professionally. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, or chat. - You will troubleshoot and resolve product or service issues to ensure customer satisfaction. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and other departments to address complex customer concerns. - You will maintain up-to-date knowledge of products, services, and company policies. - You will contribute to continuous improvement initiatives by providing feedback on customer trends. - You will meet or exceed individual and team performance goals. What You Bring: - You have at least 1-2 years of experience in customer service or a related field. - You possess excellent verbal and written communication skills. - You are proficient with CRM software and basic computer applications. - You demonstrate strong problem-solving abilities and attention to detail. - You are comfortable working independently in a remote environment. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities, especially in Spanish or French. - Familiarity with digital business services or technology sectors. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible remote work arrangements to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive company culture that values diversity. Ready to Apply? Submit your resume and cover letter through our online application portal at www.teleperformance.com/careers. Join us and be part of a global team dedicated to making a difference in customer experience.