Teleperformance

Compensation

Full Description

Job Title: Customer Care Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements for its clients. Role Overview: As a Customer Care Representative, you will be the frontline ambassador for Teleperformance, providing exceptional support and service to customers remotely. Your role is crucial in ensuring customer satisfaction and fostering long-term relationships by addressing inquiries and resolving issues efficiently. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues promptly, ensuring a positive experience. - You will document customer interactions accurately in the system. - You will collaborate with team members and supervisors to improve service quality. - You will stay updated on product knowledge and company policies. - You will meet or exceed performance metrics and customer satisfaction goals. - You will participate in ongoing training and development programs. What You Bring: - Minimum of 1-2 years of experience in customer service or call center roles. - Strong communication skills, both verbal and written. - Ability to work independently in a remote environment. - Proficiency with computer systems and customer service software. - Problem-solving skills and a customer-focused mindset. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities. - Familiarity with CRM platforms like Salesforce or Zendesk. - Previous experience in the digital business services industry. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health and wellness benefits. - We offer flexible remote work arrangements. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive company culture. Ready to Apply? To join our dynamic team at Teleperformance, please submit your resume and a cover letter through our online application portal. We look forward to hearing from you!