Teleperformance

Compensation

Full Description

Job Title: Customer Care Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a dynamic and inclusive environment focused on growth and excellence. Role Overview: As a Customer Care Representative, you will be the frontline ambassador for our clients, providing exceptional support and ensuring customer satisfaction. This role is vital in maintaining strong customer relationships and enhancing the overall customer experience through effective communication and problem-solving. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, or chat. - You will resolve customer issues by identifying problems and providing appropriate solutions. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to improve service quality. - You will follow company policies and procedures to ensure compliance and consistency. - You will contribute to achieving team goals and performance targets. - You will stay updated on product knowledge and industry trends to assist customers effectively. What You Bring: - You bring at least 1-2 years of experience in customer service or a related field. - You have excellent communication skills, both verbal and written. - You possess strong problem-solving abilities and attention to detail. - You are comfortable using CRM software and other digital tools. - You demonstrate empathy and patience when dealing with customers. Bonus Points If You Have: - Experience working in a remote or virtual customer service environment. - Multilingual abilities or proficiency in a second language. - Familiarity with the telecommunications or digital services industry. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer comprehensive training and ongoing professional development. - We offer competitive compensation and performance-based incentives. - We offer a supportive and inclusive company culture. - We offer opportunities for career advancement within a global organization. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for the Customer Care Representative role at Teleperformance. We look forward to hearing from you!