Teleperformance

Compensation

Full Description

Job Title: Client Solutions Account Manager Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to helping businesses streamline operations and enhance customer experiences in meaningful and sustainable ways. Role Overview: As a Client Solutions Account Manager, you will serve as the primary liaison between Teleperformance and its clients, ensuring the delivery of tailored solutions that meet client needs and drive business growth. This role is pivotal in managing client relationships, identifying opportunities for service enhancement, and coordinating cross-functional teams to deliver exceptional results. What You'll Do: - You will manage and nurture client relationships to ensure satisfaction and retention. - You will identify client needs and propose customized solutions to meet their business objectives. - You will coordinate with internal teams to ensure timely and effective delivery of services. - You will monitor account performance and provide regular reports and insights to clients. - You will collaborate with sales and marketing teams to identify growth opportunities. - You will resolve client issues promptly to maintain high levels of client trust. - You will stay informed about industry trends to advise clients strategically. - You will contribute to the development of account strategies and business plans. What You Bring: - Minimum of 3 years of experience in account management or client solutions roles. - Strong understanding of digital business services and client relationship management. - Excellent communication and interpersonal skills. - Proven ability to manage multiple accounts and projects simultaneously. - Analytical mindset with the ability to interpret data and generate actionable insights. - Proficiency in CRM software and Microsoft Office Suite. Bonus Points If You Have: - Experience working in a global business services environment. - Knowledge of emerging digital technologies and trends. - Background in sales or business development. - Multilingual abilities. What We Offer: - We offer a dynamic and inclusive work environment that fosters professional growth. - We offer competitive salary and comprehensive benefits packages. - We offer opportunities for continuous learning and career advancement. - We offer flexible work arrangements to support work-life balance. - We offer the chance to work with a diverse, global team committed to innovation. Ready to Apply? If you are passionate about client success and eager to contribute to a leading global company, please submit your resume and cover letter through our careers page at www.teleperformance.com/careers.