Teleperformance

Compensation

Full Description

Job Title: Client Solutions Account Manager Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help the world’s top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business impacts through advanced technology and exceptional service. Role Overview: As a Client Solutions Account Manager, you will serve as the primary liaison between Teleperformance and its clients, ensuring the delivery of tailored solutions that meet client needs and drive business growth. You will play a critical role in managing client relationships, identifying opportunities for expansion, and coordinating cross-functional teams to deliver outstanding service. What You'll Do: - You will manage and nurture client relationships to ensure satisfaction and retention. - You will identify and develop new business opportunities within existing accounts. - You will collaborate with internal teams to design and implement customized client solutions. - You will monitor project progress and address any issues to ensure timely delivery. - You will analyze client data and feedback to recommend improvements and innovations. - You will prepare and present regular reports on account status and performance. - You will negotiate contracts and service agreements to maximize value for both clients and Teleperformance. - You will stay informed about industry trends and competitor activities to maintain a competitive edge. What You Bring: - Minimum of 3 years of experience in account management or client solutions roles. - Strong understanding of digital business services and technology-driven solutions. - Excellent communication and interpersonal skills to build and maintain client relationships. - Proven ability to manage multiple projects and priorities effectively. - Analytical mindset with experience in data-driven decision making. - Proficiency in CRM software and Microsoft Office Suite. Bonus Points If You Have: - Experience working in a global business services or outsourcing environment. - Knowledge of contract negotiation and sales processes. - Familiarity with emerging digital technologies and trends. - Multilingual abilities or experience working with international clients. What We Offer: - We offer a dynamic and inclusive work environment that fosters professional growth. - We offer competitive salary and comprehensive benefits packages. - We offer opportunities for continuous learning and career advancement. - We offer flexible work arrangements to support work-life balance. - We offer the chance to work with leading global brands and innovative technologies. Ready to Apply? To join our team as a Client Solutions Account Manager, please submit your resume and cover letter through our careers page at www.teleperformance.com/careers. We look forward to discovering how you can contribute to our continued success.