Teleperformance

Compensation

Full Description

Job Title: Call Center Trainer Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help some of the world’s most renowned brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a culture of excellence, collaboration, and continuous growth. Role Overview: As a Call Center Trainer at Teleperformance, you will play a crucial role in enhancing the skills and performance of our customer service teams. Your purpose is to design, deliver, and evaluate training programs that empower agents to provide exceptional service and meet company standards. What You'll Do: - You will develop and implement comprehensive training programs tailored to call center operations. - You will conduct engaging training sessions for new hires and ongoing employee development. - You will assess trainee progress and provide constructive feedback to ensure skill mastery. - You will collaborate with management to identify training needs and update materials accordingly. - You will monitor call quality and performance metrics to guide training improvements. - You will support agents in applying new skills on the job through coaching and mentoring. - You will maintain accurate training records and prepare reports on training outcomes. - You will stay current with industry trends and best practices to continuously enhance training content. What You Bring: - Minimum of 3 years experience in call center operations or training roles. - Strong knowledge of customer service principles and call center technologies. - Excellent communication and presentation skills with the ability to engage diverse audiences. - Proven ability to design and deliver effective training programs. - Strong organizational skills and attention to detail. - Proficiency in using learning management systems and Microsoft Office Suite. Bonus Points If You Have: - Experience with e-learning platforms and digital training tools. - Certification in training or instructional design (e.g., CPT, ATD). - Multilingual abilities to support diverse teams. - Background in quality assurance or performance management. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible work schedules and remote work options. - We offer access to cutting-edge technology and resources. Ready to Apply? To join our dynamic team at Teleperformance as a Call Center Trainer, please submit your resume and cover letter through our careers portal or email them directly to recruitment@teleperformance.com. We look forward to hearing from you!