Teleperformance

Compensation

Full Description

Job Title: Bilingual Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced technology and exceptional customer service. Role Overview: As a Bilingual Healthcare Customer Service Representative, you will play a crucial role in supporting healthcare clients by providing exceptional service and resolving inquiries efficiently. This remote position requires strong communication skills in both English and Spanish, enabling you to assist a diverse client base with empathy and professionalism. What You'll Do: - You will handle inbound and outbound calls to address healthcare-related questions and concerns. - You will provide accurate information regarding healthcare plans, benefits, and services. - You will document and update customer records with detailed and precise information. - You will resolve customer issues promptly while maintaining a high level of customer satisfaction. - You will collaborate with healthcare providers and internal teams to ensure seamless service delivery. - You will adhere to HIPAA and other regulatory requirements to protect patient confidentiality. - You will participate in ongoing training to stay current with healthcare policies and procedures. What You Bring: - You bring at least 2 years of experience in customer service, preferably in healthcare or insurance sectors. - You have bilingual proficiency in English and Spanish, both written and verbal. - You possess strong computer skills, including familiarity with CRM software and Microsoft Office. - You demonstrate excellent communication and problem-solving abilities. - You have the ability to work independently in a remote environment while managing time effectively. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of healthcare terminology and insurance processes. - Certification in customer service or healthcare-related fields. - Additional language skills beyond English and Spanish. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible remote work arrangements to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive company culture that values diversity. Ready to Apply? Submit your resume and cover letter through our online application portal at www.teleperformance.com/careers. Join us in making a difference in healthcare customer service today!