Teleperformance

Compensation

Full Description

Job Title: Bilingual Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most recognized brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced technology and exceptional customer service. Role Overview: As a Bilingual Healthcare Customer Service Representative, you will play a crucial role in supporting healthcare clients by providing exceptional service and resolving inquiries efficiently. This remote position requires strong communication skills in both English and Spanish, enabling you to assist a diverse client base with empathy and professionalism. What You'll Do: - You will handle inbound customer inquiries related to healthcare services, providing accurate information and support. - You will resolve customer issues promptly while maintaining a high level of professionalism and empathy. - You will document all interactions thoroughly to ensure accurate records and follow-up. - You will collaborate with healthcare providers and internal teams to facilitate seamless service delivery. - You will maintain up-to-date knowledge of healthcare policies, procedures, and regulations. - You will utilize digital tools and platforms to manage customer interactions efficiently. - You will contribute to continuous improvement initiatives by providing feedback on customer experiences. What You Bring: - You bring at least 2 years of experience in customer service, preferably in healthcare or related fields. - You are fluent in both English and Spanish, with excellent verbal and written communication skills. - You have strong problem-solving abilities and can handle sensitive information with discretion. - You are comfortable working remotely with a reliable internet connection and a dedicated workspace. - You possess basic computer skills and are proficient in using CRM software and digital communication tools. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of healthcare terminology and insurance processes. - Certification in customer service or healthcare-related training. - Familiarity with HIPAA compliance and data privacy standards. What We Offer: - We offer competitive compensation and performance-based incentives. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer flexible remote work arrangements to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive company culture that values diversity and teamwork. Ready to Apply? To join our dynamic team at Teleperformance, please submit your resume and a cover letter highlighting your bilingual skills and customer service experience through our online application portal. We look forward to hearing from you!