Teleperformance

Compensation

Full Description

Job Title: Bilingual Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a dynamic and inclusive environment focused on growth and excellence. Role Overview: As a Bilingual Healthcare Customer Service Representative, you will play a crucial role in providing exceptional support to healthcare clients and their patients. Your ability to communicate effectively in two languages will ensure clear, compassionate, and efficient service delivery in a remote setting. What You'll Do: - You will handle inbound and outbound calls, addressing healthcare-related inquiries with professionalism and empathy. - You will assist patients with appointment scheduling, insurance verification, and billing questions. - You will provide accurate information about healthcare services and policies in both English and Spanish. - You will document all interactions thoroughly in the company’s CRM system. - You will collaborate with healthcare providers and internal teams to resolve issues promptly. - You will maintain compliance with HIPAA and other healthcare regulations. - You will participate in ongoing training to stay current with healthcare protocols and customer service best practices. What You Bring: - You bring at least 2 years of customer service experience, preferably in healthcare or a related field. - You have bilingual proficiency in English and Spanish, both written and spoken. - You possess strong communication and interpersonal skills. - You are comfortable working remotely with a reliable internet connection and a dedicated workspace. - You have basic computer skills and experience using CRM software. Bonus Points If You Have: - Experience with healthcare insurance processes and terminology. - Knowledge of HIPAA compliance and patient privacy standards. - Previous remote work experience. - Additional language skills beyond English and Spanish. What We Offer: - We offer competitive pay and performance-based incentives. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer flexible remote work arrangements to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive company culture that values diversity. Ready to Apply? To join our team as a Bilingual Healthcare Customer Service Representative, please submit your resume and cover letter through our online application portal at www.teleperformance.com/careers. We look forward to hearing from you!