Teleperformance

Compensation

Full Description

Job Title: Bilingual Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced technology and exceptional customer service. Role Overview: As a Bilingual Healthcare Customer Service Representative, you will play a crucial role in supporting healthcare clients by providing exceptional service and resolving inquiries efficiently. This remote position requires strong communication skills in both English and Spanish, enabling you to assist a diverse client base with empathy and professionalism. What You'll Do: - You will handle inbound customer inquiries related to healthcare services, providing accurate information and support. - You will resolve customer issues promptly while maintaining a high level of professionalism and empathy. - You will document all customer interactions thoroughly in the system to ensure accurate records. - You will collaborate with healthcare providers and internal teams to facilitate effective communication and problem resolution. - You will maintain up-to-date knowledge of healthcare policies, procedures, and regulations. - You will meet or exceed performance metrics related to customer satisfaction, call quality, and efficiency. - You will participate in ongoing training and development to enhance your skills and knowledge. What You Bring: - You bring at least 2 years of experience in customer service, preferably in healthcare or related fields. - You have fluency in both English and Spanish, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and can handle sensitive information with confidentiality. - You are proficient with computer systems and customer relationship management (CRM) software. - You demonstrate empathy, patience, and a customer-focused attitude. Bonus Points If You Have: - Experience working in a remote customer service environment. - Knowledge of healthcare terminology and insurance processes. - Additional language skills beyond English and Spanish. - Certification or training in healthcare customer service or related areas. What We Offer: - We offer a fully remote work environment that supports work-life balance. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and career advancement within a global company. - We offer ongoing training and development programs to support your success. - We offer a supportive and inclusive company culture that values diversity and teamwork. Ready to Apply? To join our team as a Bilingual Healthcare Customer Service Representative, please submit your resume and cover letter through our online application portal at www.teleperformance.com/careers. We look forward to hearing from you!