Teleperformance

Compensation

Full Description

Job Title: Bilingual Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced technology and exceptional customer service. Role Overview: As a Bilingual Healthcare Customer Service Representative, you will play a crucial role in supporting healthcare clients by providing exceptional service to patients and providers. Your ability to communicate effectively in both English and Spanish will ensure clear, compassionate, and accurate assistance, helping to improve healthcare experiences and outcomes. What You'll Do: - You will handle inbound and outbound calls with healthcare patients and providers, addressing inquiries and resolving issues promptly. - You will provide accurate information regarding healthcare plans, benefits, and services. - You will document patient interactions and maintain detailed records in compliance with healthcare regulations. - You will collaborate with healthcare teams to escalate and resolve complex cases efficiently. - You will utilize digital tools and platforms to manage customer interactions and track case progress. - You will maintain confidentiality and adhere to HIPAA and other regulatory standards. - You will contribute to continuous improvement initiatives by providing feedback on processes and customer needs. What You Bring: - You have at least 2 years of experience in customer service, preferably in healthcare or related fields. - You are fluent in both English and Spanish, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and can handle sensitive situations with empathy. - You are proficient with computer systems and digital communication tools. - You have knowledge of healthcare terminology and regulations, including HIPAA compliance. Bonus Points If You Have: - Experience working in a remote customer service environment. - Familiarity with electronic health records (EHR) systems. - Additional language skills beyond English and Spanish. - Certification in customer service or healthcare-related fields. What We Offer: - We offer a fully remote work environment with flexible scheduling to support work-life balance. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer ongoing training and professional development opportunities to help you grow. - We offer a supportive and inclusive company culture that values diversity and teamwork. - We offer competitive compensation and performance-based incentives. Ready to Apply? To join our dynamic team at Teleperformance, please submit your resume and cover letter through our online application portal. We look forward to hearing from you and exploring how you can contribute to our mission of delivering exceptional healthcare customer service.