Teleperformance

Compensation

Full Description

Job Title: Bilingual Healthcare Customer Service Representative - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a dynamic and inclusive environment focused on growth and excellence. Role Overview: As a Bilingual Healthcare Customer Service Representative, you will play a crucial role in providing exceptional support to healthcare clients and patients. Your ability to communicate effectively in both English and Spanish will ensure clear, compassionate, and efficient service delivery in a remote setting. What You'll Do: - You will handle inbound and outbound calls, addressing healthcare-related inquiries with professionalism and empathy. - You will assist patients in understanding their healthcare benefits, claims, and services. - You will document and update patient information accurately in the system. - You will resolve issues related to billing, appointments, and insurance coverage. - You will collaborate with healthcare providers and internal teams to facilitate seamless service. - You will maintain compliance with healthcare regulations and company policies. - You will provide feedback to improve customer service processes and patient satisfaction. - You will participate in ongoing training to stay current with healthcare industry standards. What You Bring: - You bring at least 2 years of customer service experience, preferably in healthcare or insurance sectors. - You are fluent in both English and Spanish, with excellent verbal and written communication skills. - You have strong problem-solving abilities and a patient-centered approach. - You are proficient with CRM software and Microsoft Office Suite. - You have the ability to work independently in a remote environment while managing time effectively. Bonus Points If You Have: - Experience with healthcare claims processing or medical billing. - Knowledge of HIPAA regulations and healthcare compliance. - Previous remote work experience. - Additional language skills beyond English and Spanish. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible remote work arrangements to support work-life balance. - We offer professional development opportunities and career advancement paths. - We offer a supportive and inclusive company culture that values diversity. Ready to Apply? Submit your resume and cover letter through our online application portal at www.teleperformance.com/careers. Join us and be part of a global team making a difference in healthcare customer service.